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New computer blocked

Topic started on Apr 21, 2012 9:29 PM , last reply on Apr 25, 2012 4:03 PM

in VAIO and Computing > Notebooks
caroleclarke58
4 posts since
Apr 21, 2012

Hello,

I've purchased a Vaio notebook today and set up, went onto streaming for Barca footy match when a message came up, computer is blocked and the metropolitan police are asking for £100 because apparently i've visited an illegal site.  I haven't.  Can anyone help please?


  • rich912
    rich912
    9,316 posts since
    Aug 28, 2004
    Written on Apr 21, 2012 10:04 PM

    Hi caroleclarke58,

     

    It is a malware scam. Have a look at the following link.

     

    http://nakedsecurity.sophos.com/2012/02/13/metropolitan-police-malware-warning/

     

    Rich


    Go n-éirí an bóthar leat
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  • caroleclarke58
    4 posts since
    Apr 21, 2012
    Written on Apr 22, 2012 6:20 PM

    Hello Rich,

     

    Thank you ever so much for your reply.  I was wondering if you know how I can get rid of this 'malware' scam, I can't use the laptop and it's brand new.

     

    Carole


    • Reply
  • rich912
    rich912
    9,316 posts since
    Aug 28, 2004
    Written on Apr 22, 2012 7:25 PM

    Hi Carole,

     

    There are some suggestions towards the bottom of the page of that link, but I have no idea whether they will work.

     

    One sure way is to return your notebook to factory settings using the recovery partition on the hard drive. To access the recovery utility tap F10 at boot. You will lose any personal data and third party programs but as the computer is new this should not be too much of a problem.

     

    Once restored and working create your recovery disks!

     

    Rich


    Go n-éirí an bóthar leat
    • Reply
  • caroleclarke58
    4 posts since
    Apr 21, 2012
    Written on Apr 24, 2012 8:57 PM

    Hello Rich,

     

    It seems to have worked.  Just wanted to thank you.

     

    Cheers

     

    Carole


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  • rich912
    rich912
    9,316 posts since
    Aug 28, 2004
    Written on Apr 24, 2012 10:09 PM

    You're very welcome Carole 

     

    Did you follow suggestions in the link or restore to factory settings?

     

    Rich


    Go n-éirí an bóthar leat
    • Reply
  • caroleclarke58
    4 posts since
    Apr 21, 2012
    Written on Apr 25, 2012 11:28 AM

    Hello Rich,

     

    Restored to factory settings then back up discs.

     

    Cheers

     

    Carole


    • Reply
  • gugabackhand
    gugabackhand
    70 posts since
    Apr 23, 2012
    Written on Apr 25, 2012 4:03 PM

    Nicely done. Always keep in mind that reloading the OS will delete your files. Make sure you have everything backed up monthly. https://imagicon.info/cat/12-13/vmware_happy.gif


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